v2.5.1 (bug fix) Feb 10, 2004 ------------------------------------------- new feature - Sales Path (http://www.salespath.net) bug fix - globally viewing of transcripts fixed bug fix - viewing of transcripts using direct URL fixed bug fix - fixed popup blockers disabling operator-to-operator chats bug fix - after taking survey and entering chat created errors, fixed bug fix - qmail systems rejected emails due to non conforming to norms, fixed bug fix - op-to-op chat stalling forever when receiving operator hits "busy", fixed bug fix - fixed popup blockers disabling viewing of transcript during chat session bug fix - fixed re-pushing of URLs when transferring calls bug fix - disabled asking to rate chat during op-to-op chat sessions bug fix - Company Name having ' char produced errors on various areas, fixed enhancement - op-to-op chat continually displaying connection message even after connected suppressed v2.5 (upgrade) Nov 24, 2003 ------------------------------------------- new feature - operator online/offline activity reporting (in setup area) new feature - time zone: configure the time so it matches your current time bug fix – fixed special char languages check on chat request screen name bug fix - update profile (in super area) removed some conf variables - fixed bug fix - fixed the "#" char in URL causing "config not found" error bug fix - fixed the "'" to the proper ' char in email transcript bug fix - global wide sharing of user's canned for all ops in dept - fixed bug fix - during INITIATED chat sessions, operator could not PUSH pages - fixed bug fix - winXP IE crashing on some occasions when opening traffic monitor – fixed enhancement - auto-fill visitor login if repeat visit via cookie enhancement - leave a message emails are now marked for easy recognition enhancement - FAQ “help index” display to gauge relevance enhancement - cleaned up the interface of chat admin area enhancement - add operators to multiple departments more easily enhancement - closing the "x" on browser, the system will still ask for support rating v2.3 (upgrade) Sept 24th, 2003 ------------------------------------------- * bug fix - fix JavaScript error when multiple icons are on one page * bug fix - on some Window systems, installation stops because of permission error with phplive.sql file. fixed. * new feature - knowledge base integration * new feature - automated knowledge base Q&A ordering engine based on user ratings * new feature - text only link to Live Support v2.2 (upgrade) July 30th, 2003 ------------------------------------------- * bug fix - sound on/off visibility fix on Netscape Communicator * bug fix - the $ being treated as a variable bug is fixed in emailing transcript section * new feature - chat duration display when viewing chat transcripts * new feature - operator-to-operator chat * new feature - polling type selection (set order, round-robin, random, etc.) v2.1.1 (bug fix) June 26, 2003 ------------------------------------------- * bug fix - when transferring a call, transcripts did not save. fixed * bug fix - remote killing operator window 404 not found - fixed * bug fix - window system double slash ("//") document root fix during profile update * enhancement - more friendly error reporting when mysql connection fails * enhancement - organized setup menu options for better organization * enhancement - added chat timestamp on viewing transcripts * enhancement - able to view operating rating in view transcript list * enhancement - extra optional comment field during emailing of transcripts in op and setup view transcript v2.1 (bug fix) May 7, 2003 ------------------------------------------- * bug fix - remove of old user canned responses/commands when removing a user * bug fix - $ character bug fix in emailing transcripts * bug fix - operator request statistics fixed (request taken, rejected, not taken) * enhancement - visitor connecting screen for more friendly waiting experience * enhancement - queue order notification when a request is made (visitor side) * enhancement - admin can view visitor's past transcripts within the support chat session v2.0 (upgrade) March 17, 2003 ------------------------------------------- * new feature - Track'it: ad and PPC campaign tracking and reporting * new feature - image scroll option when initiating chat * new feature - sound can be turned on/off on the traffic monitor * new feature - canned initiate intro messages * new feature - operator and setup admin can email chat transcripts * new feature - operator console monitor * bug fix - ability to add canned commands/responses with same name * bug fix - department initiate stat bug has been fixed * bug fix - initiate not correctly marked on stats page - fixed * bug fix - survey stat log display fix * bug fix - traffic monitor on Netscape sometimes went to "Not Found" - fixed * bug fix - special character (') in department created error during create department - fixed * bug fix - chat taken/rejected stat was not correct - fixed for the first request (minor bug exists when request is polled) * enhancement - better reload method on request monitor (no clicking) v1.9.9 (minor patch) Dec 11, 2002 ------------------------------------------- * new feature - setup admin can view saved transcripts * new feature - customize border color * bug fix - setTimeout set to var in JavaScripts to limit memory leak and freeze on older browsers * bug fix - survey text color is set to black. text shows even when webpage text is set to white * bug fix - rating chat session ID matches chat transcript session ID. * bug fix - admin cannot edit canned responses - fixed v1.9.8 (upgrade) Nov 18, 2002 ------------------------------------------- * new feature - proactive survey. operators can push surveys to visitors to collect data. * new feature - visitors can rate admin's support level * new feature - site admin can set operator rating ability for EACH operator * enhancement - complete new corporate style GUI interface * enhancement - chatsession timeout value increased slightly on default * enhancement - auto cleans chatsession files left on file system * enhancement - smart checking of operators and department before generating HTML code * bug fix - chat requests were being deleted immediately on rare occasions. fixed. * bug fix - when transfer a call, visitor now sees the correct operator name in "typing..." message v1.9.7.2 (minor patch) August 28th, 2002 ------------------------------------------- * new feature - added request order to department admins. it now selects operators by order you set. * bug fix - fixed setup error if company name has a single quote (') * bug fix - variable was not declared in language file. generated warning, now fixed v1.9.7.1-m (minor patch) August 25th, 2002 ------------------------------------------- * enhancement - color changes to admin/setup/super area * bug fix - on few PHP 4.2+ builds, it generates warning during saving trascript manually - fixed v1.9.7.1 (patch) August 14th, 2002 ------------------------------------------- * bug fix - v1.9.7's modification disabled Netscape users because of JavaScript error. now it is fixed. * bug fix - shifted JavaScript functions around to avoid declaration errors when loading chat window * bug fix - better "party is typing" checking procedure * bug fix - displays correct initiate data in the stats page v1.9.7 (patch) August 5th, 2002 ------------------------------------------- * enhancement - before initiate, it tells if visitor has been already initiated * enhancement - when transferring a call, it shows the operator name AND the department * enhancement - admin request monitor upgrade to integrate with new WinApp 1.1 * bug fix - JavaScript error fix at "party is typing" notify (crashes some IE browsers - now fixed) * bug fix - encoded the current page URL on initiate chat (variable conflict error fix) * bug fix - initiate chat is reported as "initiate" instead of "not taken" on support stat * bug fix - fixed variable declaration on couple files. now it does not generate warning errors in error log files * bug fix - when you transfer a call, it shows the current operator in the "party is typing" message v1.9.6 (upgrade) August 1st, 2002 ------------------------------------------- * new feature - know when other party is typing a message * new feature - track visitor's refer URL * new feature - visitors can send a copy of transcript to their email address * enhancement - traffic monitor now shows refer URL * enhancement - traffic monitor now shows hostname of visitor * enhancement - better interface look and icons in setup and admin area * enhancement - bettet upgrade/patching method * bug fix - operator's own canned messages are not shared anymore * bug fix - encoded the URLs on JavaScript prior to passing as GET variable. the problem of grabbing partial URLs are fixed. * bug fix - various minor bug fixes v1.9.5 (upgrade) June 25, 2002 ------------------------------------------- * new feature - department can have their own support icon image * new feature - department wide canned responses and commands * new feature - department support hours (displayed when offline on leave a message screen) * enhancement - full code review for PHP 4.2.x compliance * enhancement - no tracking of ip shifted to variables instead of put in text file * enhancement - department specific greeting instead of operator specific * enhancement - admin request monitor upgrade to integrate with new WinApp 1.0 * bug fix - took out "save transcript" button on the visitor chat window * bug fix - support request taken, rejected, not taken stats fixed * bug fix - fixed minor footprint traffic monitor stat bug (better cleaning system) v1.9 (upgrade) Feb 18, 2002 ------------------------------------------- * new feature - initiate chat with visitor (Proactive -tm) * new feature - real-time visitor monitor * enhancement - radio box instead of dept select option * enhancement - when rejecting request, it polls to next operator instead taking directly to leave message * enhancement - operator can set the time their own time of request console auto close when offline * enhancement - hostname resolving of IPs * enhancement - status code per department * enhancement - remember operator login information for quick access * enhancement - smarter checking of admin console open status if same session opens the console window * enhancement - department specific html codes generate their own department online/offline status * bug fix - saving transcripts overriding eachother (on rare occassions to few, .01%, clients) * bug fix - wrong logo display bug on printer friendly page v1.8 (upgrade) Jan 28, 2002 ------------------------------------------- * new feature - auto save chat transcripts * new feature - admin kill chat sessions * new feature - remote kill of admin consols * new feature - request polling from operator to operator * new feature - department specific requests * new feature - edit canned commands and responses * new feature - chat timer * new feature - chat respond sound * new feature - ASP (application service provider) integration (requires separate ASP module purchase) * enhancement - restructed database for ASP model * enhancement - take visitor question during support request window * enhancement - new corporate interface * enhancement - pconnect/connect in MySQL db setting * enhancement - chat close button * enhancement - took out email address in leave a message form * enhancement - request box uses HTTP_USER (if set) variable * bug fix - windows path fix with chars \n,\r,\t and other control chars * bug fix - admin window closes in 10 min when set to offline * bug fix - load balance bug fixed, distributing based on request AND sessions * bug fix - session timing out during chat * bug fix - on admin chat transfer window, shows correct number of sessions instead of zero * bug fix - deletion of department minor bug fix (diplaying fix) v1.7 (upgrade) Jan 11, 2002 ------------------------------------------- * new feature - call transfer to another operator * new feature - add Live! support to your emails * bug fix - session time out fix click to view printer friendly * enhancement - took out login name prompt if no operator is online on the request page * enhancement - load balance checks for ACTIVE sessions, NOT requests * enhancement - chat window for visitor opens in different windows per different pages v1.6.3 (patch) Jan 9, 2002 ------------------------------------------- * the IE and Netscape reload "hour glass" was eliminated * Javascript error with "session_start" pages bug fix * the chat engine bugs were cleaned up from the previous version v1.6.2 (patch) Jan 8, 2002 ------------------------------------------- * upgraded the chat engine system to use another method to limit notice of refreshing * fixed a bug on saving transactips. it did not save when there was a single quote (') * put the department on the admin chat request consol * fixed the image icon javascript - created error with pages with session_start() v1.6 (upgrade) Jan 1st, 2002 ------------------------------------------- * new feature - assign a user to multiple department * new feature - online/offline icon changes depending on available operators * new feature - track visitor page views * new feature - capture the page visitor clicked from to request Live! support * new feature - detailed status of page views and unique visits * new feature - exclude IPs from page view/footprint tracker * upgraded the chat engine so it scrolls from top-down * upgraded the chat engine so it scrolls more smooth (JavaScript enhancement) * restructured the language pack so there is language pack for only what visitor sees * when rejecting a support request, it now sends the visitor directly to leave a message page * touched up the navigation on support admin area * many bug fixes on various areas. * enhancement - admin consol shuts down after 10 minutes if status if offlineleave the consol open at another location * enhancement - during chat, it uses admin's NAME instead of login * changes - lang packs are available ONLY for the text the visitor sees v. 1.5.3 (patch) Dec 19, 2001 ------------------------------------------- * passwords are now stored in MD5 hash key * request window now focuses if behind other windows * users must now verify their own password before changing * canned responses have a %%user%% flag to insert visitor's name * admin's Online status turning to Offline has been fixed. * manage users area can now EDIT user info v. 1.5.2 (patch) Dec 18, 2001 ------------------------------------------- * fixed JavaScript error message when adding user * you may now delete canned responses and commands * UPGRADE: users can now change their own feedback * $dbh passing by reference error * when viewing Printer Friendly view, your customized logo now shows * on statistics area, the requests take, rejected and not taken column is fixed * ALL text is now located in the language pack * added more language pack variables v. 1.5 (upgrade) Dec 17, 2001 ------------------------------------------- * new feature - multiple admins per department * new feature - load balancing to distribute requests to online department support admins * new feature - language packs. you edit 99% of text using the language packs. * new feature - 100% customizable/rebranding capabilities with no sign of PHP Live! mark. * new feature - web interface for uploading logo, support image * new feature - web interface to customize colors * new feature - save/view/search support transcripts * new feature - statistics of daily/monthly support requests per user/department * new feature - monitor admin's support activity: total requests taken, not taken and rejected * new feature - https URL is added to admin commands (url, push, image) * modification - when you push a page, word docs, or other files, it knows to not to time out * modification - setup process is smarter * bug fix - rejecting request is fixed v. 1.3 (upgrade) Dec 12, 2001 ------------------------------------------- * new feature - canned responses * new feature - canned commands * edit welcome greeting * gather some user information (browser, os, resolution, ip) v. 1.1 (patch) Dec 11, 2001 ------------------------------------------- * Added Sound alert instead of just window focus on admin consol. * Added Online/Offline status to the user request box. * Minor bug fixes on session handling. * View Printer Friendly output of support session. v. 1.0 Dec 9, 2001 ------------------------------------------- * Restructured session handling method. * Major fixing of session handling and managing multiple session. * Fixed session bug when you try to test using same browser for both admin and request. * Fixed counter bug when tracking if party has left chat. * Cleaned up the setup area. * Window focuses on admin consol when request is made. v. 0.1 (beta) December 8, 2001 ------------------------------------------- Initial public beta release of PHP Live! 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